Return Policy

Welcome to the ozstreetstore.com return policy guide. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help make the return process as straightforward and stress-free as possible.

Our Philosophy At ozstreetstore.com, we understand that buying clothing online can sometimes be tricky. Sizing can vary, and colors can look different on various screens. Our goal is to ensure that the bold, rebellious style of Oz Street fits you perfectly. We believe in standing behind the quality of our products and providing a fair and transparent return process for all our customers.

Eligibility for Returns

To be eligible for a return, your item must meet specific criteria. We want to ensure that returned items can be resold or processed effectively.

Condition of Items Items must be in the same condition that you received them. This means they must be unworn, unwashed, and free from any signs of wear, damage, or alteration. We inspect all returned items to ensure they meet these standards.

Original Packaging Please ensure that all original tags are attached and that the item is in its original packaging. This includes any protective bags, boxes, or accessories that came with the garment. The “Oz Street” experience includes the presentation, so preserving the packaging is important.

Timeframe Returns must be initiated within a reasonable period from the date of delivery. We encourage customers to try on their items as soon as they arrive to ensure they fit and meet expectations. If you miss the return window, we may not be able to accept the item back.

Non-Returnable Items

While we strive to accommodate our customers, there are certain items that cannot be returned due to hygiene and safety reasons.

Intimate Apparel and Accessories For health and hygiene purposes, items such as underwear, swimwear (if hygiene seals are broken), or pierced jewelry cannot be returned once the package has been opened.

Custom or Personalized Items If you have ordered a custom-made or personalized item, it is generally not eligible for return unless it arrives damaged or defective. These items are made specifically for you and cannot be resold.

Gift Cards Gift cards purchased through ozstreetstore.com are non-returnable and cannot be redeemed for cash.

How to Initiate a Return

We have streamlined our return process to make it easy for you to send items back to us.

Step 1: Contact Us To start the return process, please log in to your account on ozstreetstore.com and navigate to your order history. Alternatively, you can use the contact form on our website to notify us of your intent to return an item. Please include your order number and the reason for the return.

Step 2: Packaging Once your return request is acknowledged, carefully package the item. Ensure it is protected during transit to prevent damage. We recommend using a sturdy box or padded mailer.

Step 3: Shipping You will need to ship the package back to our processing center. While we provide the guidelines, the logistics of getting the item back to us are handled through standard shipping channels. Please retain your proof of postage or tracking number, as this is your evidence that the item was sent.

Exchanges

We understand that sometimes the fit isn’t quite right, or you simply prefer a different style.

Size Exchanges If you need a different size, we can facilitate an exchange. Please indicate in your return request that you wish to exchange the item rather than receive a refund. We will check the availability of the new size.

Different Styles If you want to swap your item for a completely different product, the process is treated as a return and a new purchase. You would return the original item for store credit or a refund, and then place a new order for the item you prefer.

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets our eligibility criteria.

Processing Time After inspection, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed. Please note that it may take some time for the funds to appear in your account, depending on your financial institution’s processing times.

Method of Refund Refunds are generally issued to the original payment method used for the purchase. If you paid by credit card, the refund will go back to that card. If you used a digital wallet, the funds will be returned there.

Sale Items Only regular-priced items may be eligible for a full refund. Sale items or items purchased with a discount code may be subject to different refund terms, such as store credit only. Please check the specific terms at the time of purchase.

Damaged or Defective Items

We take great pride in the quality of our Oz Street apparel. However, mistakes can happen.

Inspection If you receive an item that is damaged, defective, or incorrect, please contact us immediately. We will ask for photos of the issue to verify the problem.

Resolution For verified defective items, we will arrange for a replacement to be sent to you or issue a full refund, including any costs associated with the return. We want to make this right for you as quickly as possible.

Final Sale Items

Please be aware that certain items marked as “Final Sale” are not eligible for return or exchange. These items are usually deeply discounted or are unique one-off pieces. This information will be clearly stated on the product page before you purchase.

Thank you for shopping with ozstreetstore.com. We appreciate your trust in us to deliver the best of Australian streetwear. If you have any further questions about our return policy, please refer to our FAQ or contact our support team.