Shipping Policy
Welcome to ozstreetstore.com. We are dedicated to delivering the bold, rebellious spirit of Australian streetwear directly to your doorstep. Our shipping policy is designed to ensure that your experience is as seamless and reliable as the style we curate. Below you will find comprehensive information regarding how we handle, process, and deliver your orders.
1. Order Processing
Processing Time Once you place an order on ozstreetstore.com, our team immediately begins the fulfillment process. We understand that when you buy into the Oz Street aesthetic, you want your gear as soon as possible.
- Standard Processing: Orders are typically processed and prepared for dispatch within standard business hours.
- Peak Periods: During major sales, holidays, or new product drops, processing times may be slightly extended due to high volume. We appreciate your patience during these exciting times.
Order Verification To ensure the security of our customers, all orders are subject to verification. We reserve the right to request additional information to validate payment methods. This step is crucial in maintaining a secure environment for our community.
2. Domestic Shipping (Within Australia)
For our local customers, we prioritize speed and reliability to get your streetwear essentials to you without delay.
Carriers We partner with Australia’s most trusted courier services to ensure your package is handled with care. Depending on your location and the size of your order, your items may be shipped via standard road freight or express air services.
Regional and Remote Areas We deliver to all corners of Australia. However, please note that deliveries to regional or remote areas may require additional transit time compared to metropolitan centers. We strive to keep you informed every step of the way.
3. International Shipping
The style of Oz Street knows no borders. We are proud to offer international shipping to bring Australian alternative fashion to a global audience.
Global Reach We currently ship to a wide range of international destinations. If you do not see your country listed at checkout, please contact our support team, as we are constantly expanding our logistics network.
Customs, Duties, and Taxes Please be aware that international shipments may be subject to import duties, taxes, and customs clearance fees levied by the destination country.
- Responsibility: These charges are the sole responsibility of the recipient.
- Unpredictability: As customs policies vary widely from country to country, ozstreetstore.com cannot predict or cover these costs. We recommend checking with your local customs office for more information.
Tracking All international orders are shipped with full tracking capabilities. You will receive a tracking number via email once your order has left our facility, allowing you to monitor its journey across the globe.
4. Packaging and Handling
We believe that the unboxing experience is part of the culture.
Protective Packaging Your items are packed with care to ensure they arrive in pristine condition. We use high-quality packaging materials to protect our apparel from damage during transit.
Discreet Shipping We understand that privacy is important to some of our customers. While our branding reflects the edgy nature of our products, we ensure that the exterior packaging is secure and professional.
5. Shipping Restrictions
Prohibited Items While we sell a wide variety of fashion items, certain products may have shipping restrictions based on carrier regulations. For example, items containing aerosols or specific hazardous materials (if applicable to our accessory range) may be restricted from air freight.
PO Boxes We generally recommend providing a physical street address for delivery to ensure the smoothest handover to the courier. However, we can deliver to PO Boxes via standard postal services where applicable.
6. Lost, Stolen, or Damaged Packages
We take full responsibility for your order until it reaches your hands.
Damaged Items In the rare event that your items arrive damaged, please inspect your package immediately upon receipt. If you notice any damage to the packaging or the product, please document it with photos and contact us. We will work swiftly to resolve the issue.
Lost or Stolen Packages If your tracking information indicates that your package was delivered but you have not received it, please check with your neighbors or your local post office. If the package is confirmed lost or stolen, please reach out to our support team so we can investigate the matter with the courier.
7. Address Accuracy
It is the customer’s responsibility to provide a correct and complete shipping address.
- Errors: If an order is returned to us due to an incorrect or incomplete address provided by the customer, we may require you to cover the cost of re-shipping the package.
- Changes: If you need to change your address after placing an order, please contact us immediately. We can only modify addresses if the order has not yet been dispatched.